Useful information about the prices for your stay in Castelrotto

The general conditions of the 4-star S Hotel Chalet Alpine Relax Tianes

All prices are meant per person, with 3 board, and a minimum stay of 3 days.

For short stays of 1 to 2 days a surcharge of up to 10 % can be calculated.

Pets: 20,00 per day (without food)

Meals: There are no discounts for booked meals/arrangements not used.

Late Arrival - Premature Departure:
In the event that you arrive late or depart prematurely, 100% of the booked but unused price of your holiday stay will be charged to your account.

Confirming your reservation:
Your reservation is considered valid after you have submitted your reservation in writing and made an advance payment of about 30% of the total. You can make advanced payment either by means of a bank transfer or by credit card. We recommend that you obtain a travel cancellation insurance.

Our bank details to transfer your deposit:
Cassa Raiffeisen Castelrotto
Branch name: Oltretorrente
Account holder: Tianes GmbH (Please give this name as the recipient!)
IBAN IT93R0805623100000300012327
We request that you give the reason for the transfer as “Deposit for the Tianes booking from …to …”

Cancellation terms:
The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal:
cancellation till 30 days before arrival = free
cancellation from 30 days to 7 days before arrival = 70% of the booked price will be charged
cancellation from 7 days to 0 days before arrival or no show = 90% of the booked price will be charged

Arrival and departure:
On the day of your arrival, your rooms will be available starting at 3:00 p.m. On the day of your departure, we request that you please vacate your rooms by 11:00 a.m. Depending on the availability a late check out is possible on your departure day upon consultation. The price is available on request.