Useful information about the prices for your stay in Castelrotto

The general conditions of the 4-star S Hotel Chalet Alpine Relax Tianes

All prices are meant per person, with 3 board, and a minimum stay of 3 days.

For short stays of 1 to 2 days a surcharge of up to 10 % can be calculated.

Pets: 15,00 per day (without food)

Meals: There are no discounts for booked meals/arrangements not used.



Late Arrival - Premature Departure:
In the event that you arrive late or depart prematurely, 70% of the booked but unused price of your holiday stay will be charged to your account.


Confirming your reservation:
Your reservation is considered valid after you have submitted your reservation in writing and made an advance payment of about 30% of the total. You can make advanced payment either by means of a bank transfer or by credit card. We recommend that you obtain travel cancellation insurance.


Our bank details to transfer your deposit:
Cassa Raiffeisen Castelrotto
Branch name: Oltretorrente
Account holder: Tianes GmbH (Please give this name as the recipient!)
IBAN IT93R0805623100000300012327
SWIFT/BIC Code RZSBIT21011
We request that you give the reason for the transfer as “Deposit for the Tianes booking from …to …”


Cancellation terms:
The right of withdrawal as laid down in the Consumers' Code is not contemplated - however, we are willing to apply the following conditions for withdrawal:
cancellation till 30 days before arrival = free
cancellation from 30 days to 7 days before arrival = deposit of ca. 30% will be kept
cancellation from 7 days to 0 days before arrival or no show = 70% of the booked price will be charged


Arrival and departure:
On the day of your arrival, your rooms will be available starting at 3:00 p.m. On the day of your departure, we request that you please vacate your rooms by 11:00 a.m. Depending on the availability a late check out is possible on your departure day upon consultation. The price is available on request.