Cancellation terms Spa Hotel Tianes in the Dolomites

Find out about the cancellation policy of your holiday accommodation in S. Michele Castelrotto

Conditions for your booking:
We need a written confirmation of your intended booking. You will receive a confirmation letter in return with the description of how to pay the need deposit (apprx.30%). As soon as the deposit arrives your reservation is final. Bookings without paid deposit are not confirmed.

Arrival and departure:
on the day of arrival the rooms are available from 3 pm. We ask that you leave the rooms free by 11 am on your departure day.

Delayed arrival – early departure:
The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal:
cancellation till 30 days before arrival = free
cancellation from 30 days to 7 days before arrival = 70% of the booked price will be charged
cancellation from 7 days to 0 days before arrival  or  no show = 90% of the booked price will be charged
For late arrivals or early departures 100% of the booked price will be charged

Extraordinary cancellation conditions for COVID-19:
In case there are official prohibitions to travel to our country, or if our hotel is closed by our government because of Covid-19, your deposit will be refunded or you will be given a voucher for a future holiday at our hotel. The cause for your last minute cancellations has to be an official one, though.
The standard cancellation conditions are valid if you or another family member is Covid-19 positive at the moment of arrival because this is covered by the cancellation insurance in case you book it at the moment of your reservation.